Terms of Use


Refund Policy

To claim for a Refund, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy. If the Product(s) fall under warranty, then you can claim for Refund based on the following conditions:

  • Customer can claim for Refund for the purchased Product(s) within 3 days from the date of receiving the Product(s).
  • After the 3 days of the delivery, Product(s) can only be repaired as per the Repair policy.
  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
  • Amount of the Refund only covers the amount of Product(s) purchased.
  • Shipping and payment processing charges are non-refundable
  • If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.
  • Refunds will be made through the original mode of payment selected at the time of order generation.
  • AQQE.com reserves the right to compensate the claim in terms of Coupon as and when it deems fit.

Refund Process

If the Product(s) is qualified for the Refund, then please follow the below process to claim for a Refund:

  • 1. Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference.
  • 2. Review: Our support team will review the case and approve the Refund, if qualified.
  • 3. Pickup Process: Once the complaint is approved, the product pickup process will start.
    • a. Within UAE: The Product(s) will be picked up by our delivery team for UAE customers.
    • b. Outside UAE: Customer will have to return the Product(s) at his/her own expense to AQQE’s Service Center at P.O. Box: 371377, Dubai, UAE
  • 4. Inspection Process: After receiving the Product(s), it is sent for inspection:
    • a. Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated.
    • b. Not Approved: For Product(s) not faulty and claimed due to the Product(s) not being as per expectations, pickup charges of (AED 40) are applicable.


Return Policy

To claim for a Return, please check if the purchased Product(s) falls under the warranty as per the Warranty Policy. If the Product(s) is under warranty, then you can claim for Return based on the following conditions:

  • Customer can claim for Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).
  • After the 3 days of the delivery, Product(s) can only be repaired as per the Repair Policy.
  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
  • Amount of the Return only covers the amount of Product(s) purchased.
  • Shipping and payment processing charges are non-refundable.
  • If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.
  • Returns will only be made via Coupons that can be used to order again the same, similar or any other Product(s) of your choice. Please refer to the Coupon Usage Policy.

Return Process

If the Product(s) is qualified for the Return, then please follow the below process to claim for a Return:

  • 1. Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference
  • 2. Review: Our support team will review the case and approve the Return if qualified
  • 3. Pickup Process: Once the complaint is approved, the product pickup process will start.
    • a. Within UAE: The Product(s) will be picked up by our delivery team for UAE customers
      • 1- There will be no pickup charges if Return claim has been raised within 3 days of the delivery
      • 2- Pickup charges of AED 40 will be applicable if the Return claim is made after 3 days of delivery
    • b. Outside UAE: Customer will have to return the Product(s) at his/her own expense to AQQE’s Service Center at P.O. Box: 371377, Dubai, UAE
  • 4. Inspection Process: After receiving the Product(s), it is sent for inspection:
    • 1- Approved: If the Product(s) is found faulty as per the policy then Return will only be made via Coupons that can be used to order again the same, similar or any other Product(s) of your choice. Please refer to the Coupon Usage Policy.
    • 2- Not Approved: For Product(s) not faulty and claimed due to the Product(s) not being as per expectations, will be returned back to the customer.